FAQs

SHIPPING

What is the status of my order?

After placing your order, you will receive a confirmation email to track its status.

Once your order has been shipped, we will send another email with a tracking link for your convenience.

How long will it take to ship my order?

Delivery times may vary based on your location and the type of product ordered.

Typically, orders are processed and marked as ready for delivery within 24 to 36 hours after being placed.

ORDER

Can I change my order?
We can only change orders that have not been processed for shipping yet.

To make changes to your order, please reach out to support by submitting your request via "contact us" form.

How do I cancel my order?
If you wish to cancel your order, you can send an email or call customer support.

Can I change my delivery address after I have placed my order?
If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.

PAYMENT

What payment methods do you accept?
You can purchase on our website using a debit, credit card.

Additionally, we support EasyPaisa, NayaPay, Upaisa.

RETURNS & EXCHANGES

Do you accept returns?

Yes, we accept returns, provided the following conditions are met:

  • The item was purchased from our online store.
  • The item is unused and in its original packaging with all tags intact.
  • The return or exchange request is submitted within 7 days of delivery.

To initiate a return, please contact our support team by submitting a request via the "Contact Us" form. Our support staff will respond as soon as possible.

Can I exchange an item?

We accept exchanges under the same conditions as returns:

  • The item must have been purchased from our online store.
  • The item must be unused and in its original packaging with all tags intact.
  • The exchange request must be made within 30 days of delivery.

To request an exchange, please submit your request via the "Contact Us" form. Our support team will respond as soon as possible.

How do I make a return?
We only offer item exchanges in accordance with our Exchange Policy. Before placing an order, we recommend reviewing our Shipping and Returns/Exchange Policy.

When will you pick-up my return order?
We are prioritizing fulfillment and operations to ensure timely delivery of essential products for our customers staying at home. We will notify you once we can schedule the return pickup. Thank you for your patience and understanding.

Are returns free?

For more information, please refer to our Returns & Exchange Policy. You can also reach out to our support team via email or our contact form for further assistance.